Maximize Customer Lifetime Value

Build and use an active customer relationship.

Video Ertragsdatenportal PV

More than 20 years of a PV system’s service life promise incredible opportunities for up-selling and after-sales in the medium and long term. But in order to really exploit this potential, a suitable marketing channel is required.

Although a professional service offer including operational monitoring offers (almost) all the prerequisites for a lively customer relationship, it can only be implemented with the help of a suitable tool.

Although PV systems can be monitored via the manufacturer portals of modern inverters, they entail various restrictions. For example, PV suppliers are usually unable to use them as their own marketing channels. Given a 20+ year lifespan, the question of data sovereignty also arises – what if the PV provider wants to sell other inverters at some point?

Our solution consisting of professional management software and customer yield data portal therefore consistently focuses on your needs as a PV system provider and gives you full control at all times.

Better adapted thanks to two layers

When monitoring PV systems, the requirements of operators and customers differ in many respects. The management of PV systems is technologically driven, while the customer portal is primarily a marketing tool. We therefore use a two-layer model for our system so that you can use an optimally adapted tool for every purpose:

1. operational management

The underlying layer is a professional process control and monitoring software for industrial use. It communicates directly with the PV systems, collects the data and offers the operators all tools for monitoring, service and management of the systems.

Particularly advantageous if the inverter can communicate without restrictions via TCP/IP, no additional hardware is required to connect a PV system.

The operational management software is often used to control and monitor conventional and PV power plants and meets the highest requirements in terms of safety and reliability.

2. customer portal

The customer portal forms the upper of the two layers. It takes the data from the software for operational management, prepares it and visualizes it for the customer. The customer can easily access the portal via a browser. In addition to the yield data, the user also has access to a document management system for documentation, planning and quotation data for the PV system.

Other services and devices can also be easily integrated – e.g. a channel for content marketing, user interfaces for smarthome devices, battery storage, etc.

The user can also receive active push messages, e.g. for special events or for marketing purposes.

The frontend is fully responsive, i.e. the user interface adapts flexibly to the end device used – whether mobile phone or PC. If desired, the portal can also be made available as an app (iOS/Android).

Your control room – Your staff – Your server

The installation of new systems on the servers and the operational management can be carried out permanently by your own employees after appropriate training.

Both servers can be operated on the same hardware and of course you can host the server on your own.

If you wish, we can also take over all tasks that you do not want or are not able to perform yourself.

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References Software Tools